Our learnings

Your support makes our impact possible.

Two similing people stnading in front of a red-brick building, one wearing a grey polo with a Launch Housing lanyard and the other in a purple Launch Housing hoodie.

Our approach

At Launch Housing, we believe homelessness is unacceptable, avoidable and within our reach to solve. Our Theory of Change underpins our impact measures as we work toward ending homelessness in Melbourne.

Housing First is simple but transformative: when people have a home, they can rebuild their lives. Safe, permanent housing, paired with flexible supports that uphold choice and self-determination, is the foundation for recovery, stability and wellbeing. Our approach is grounded in the belief that housing should come first, not be a reward for readiness.

Together, we can create a future where homelessness is rare, brief and non-recurring.

Our learnings

Homelessness in Victoria has shifted significantly

More people are sustaining their tenancies across our programs; evidence of residents’ resilience, effective support and conditions that help people stay housed.

Yet demand has intensified and diversified, driven by housing shortages, escalating rents and growing complexity among those seeking help.

What we have learnt over the last five years

Our data and experience show what works: integrated person-centred care, tailored family and child responses, and culturally safe pathways. It also shows where reform is needed.

  1. Front-loaded investment works. People who receive intensive early support are far less likely to return to homelessness, reinforcing the cost-effectiveness of our models.
  2. Tailored responses sustain housing. Prevention efforts such as the Private Rental Assistance Program, intensive supports like Better Health and Housing and long-term housing such as Elizabeth Street Common Ground reduce cycling through the system.
  3. Innovation needs scale. Philanthropy enables innovation, but sustained impact requires public investment and system reform.
  4. Data must evolve. Current measures reflect capacity, not unmet need. Strengthening data collection to accurately capture unmet demand.

The bottom line

Despite progress, system capacity and design are not keeping pace with Melburnians’ needs. Rising rents and limited housing supply continue to push families and individuals into crisis. The challenge is not only the number of homes but the right mix — social, community and affordable — paired with scalable, integrated supports.

Over the next five years we must partner across government, health, education, community and Aboriginal Community Controlled Organisations to ensure housing is a lasting foundation for dignity, wellbeing and stability for everyone.

Acknowledgement of Country

We acknowledge the Traditional Owners of the lands on which we live and work. As we create safe and welcoming homes, we honour the people of the Kulin nation and their enduring connection to their home we call Naarm, Melbourne.

We pay our respects to all First Nations Elders, past and present.

It is important that we acknowledge that the contemporary housing experience of Aboriginal and Torres Strait Islander people cannot be separated from their historical experience of dispossession and dislocation. Aboriginal Victorians are overrepresented in the population experiencing homelessness, with census data confirming that Aboriginal Victorians experience homelessness at over five times the rate for non-Aboriginal people.

We support the development of a culturally safe Aboriginal housing and homelessness sector based on principles of self-determination and will continue to do what we can to help make this happen.

We are committed to understanding how our services are impacting Aboriginal clients and, where relevant, we have disaggregated our 10 Impact Measures to report Aboriginal client outcomes.