This year, we look at our impact over the past 12 months and the trends that have emerged over the last five years. Our 2025 Impact Report brings together service data, frontline insights and lived experience to show where we’re making progress and where system reform is needed most.

Victoria’s housing shortage is deep and persistent. Evidence shows we need 7,990 new social homes each year for the next decade to meet demand. Initiatives such as Viv’s Place and HomeGround Real Estate illustrate new ways forward, but on their own cannot close the gap. 

More families and children are being pushed into homelessness. Families are presenting who have never sought help before, as rental affordability declines and cost of living pressures increase. 

Cultural safety must be led by self-determination. Our collaboration with Ngwala Willumbong Aboriginal Corporation shows early progress, but sustained change depends on resourcing Aboriginal Community Controlled Organisation-led responses. 

Our data shows the system isn’t keeping pace with need. Five-year trends reveal ongoing gaps in capacity and design, explored here through themes of health and wellbeing, families and new beginnings, cultural safety, housing supply and workforce. 

Melbourne can lead the way in ending homelessness by scaling person-centred, integrated services and reframing housing as essential infrastructure. Whilst philanthropy enables innovation, public investment and system reform are needed to scale what works. 

Thank you for being part of the change. Together, we’re moving towards a future where homelessness is rare, brief, and non-recurring.