Impact Report 2024—2025

Impact measure 5

Modern Launch Housing apartment lobby with light wood paneling and mailboxes, two people accessing mail and doors, illustrating long term housing stability, tenancy sustainment, and maintaining housing after homelessness.

Increase in number of clients who sustain tenancies in long-term properties owned or managed by Launch Housing

This measure reflects the extent to which people are sustaining tenancies in long-term housing owned or managed by Launch Housing. Sustained tenancy reflects personal stability, effective support, and the role of housing as a foundation for wellbeing, recovery, and progress toward individual goals.

Summary

Tenancy sustainment continues to strengthen, with 81% of households maintaining their tenancies beyond 12 months — a significant lift from last year. Across 1,112 active tenancies, most residents are women (59%) and 1 in 10 identify as First Nations.

Over the last 12 months, more people have maintained their tenancies

This year, 81% of households (242 out of 299 tenancies) maintained their tenancies for over 12 months, a significant increase from the previous year (156 households sustained tenancies). This increase is in both absolute numbers and percentage of households.

Sustaining a tenancy for at least a year is a critical milestone. It means people are not only exiting homelessness but also avoiding going back into crisis services, and building the stability they need for health, education, and community connection.

Over the last five years, people have remained housed for longer

Sustained tenancies have strengthened over the last five years, rising from 70% to 81%, demonstrating improved housing stability for clients. This trend shows that more households are building long-term housing stability, even as client complexity and acuity have increased (see Impact Measure 1, Increase in number of high acuity clients with secure housing). This increase is evident in both absolute numbers and the percentage of households, as demonstrated in Figure 1 and Table 1.

Line graph showing growth in sustained tenancies from FY 2020–2021, with notable spike in secure tenancy outcomes this year. (2025).
Figure 1: Residents in long-term housing, by tenancy outcome, FY 2020–21 to FY 2024–25. Secure tenancy outcomes rose this year, reflecting stronger housing stability.
Table 1: Proportion of households who maintained their tenancies for over 12 months, FY 2020–21 to FY 2024–25

Sustained tenancies

FY 20/21

FY 21/22

FY 22/23

FY 23/24

FY 24/25

Average

No

30%

19%

19%

34%

19%

24%

Yes

70%

81%

81%

66%

81%

76%

This long-term stability reduces repeat homelessness, builds resilience for families and individuals, and provides a foundation for recovery, wellbeing, and fulfillment towards individual goals.

Impact stories

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Client journey

Man performing a smoking ceremony with eucalyptus leaves and fire on green ground.
Health and housing support for First Nations peoples
The ongoing impacts of colonisation on health and wellbeing are a key factor underpinning experiences of chronic homelessness among First Nations peoples. A lack of appropriate housing options, particularly for multigenerational households, further compounds this issue. Partnerships with Aboriginal Community Controlled Organisations (ACCOs) foster a sense of trust with First Nations communities. These relationships are vital to our ability to provide culturally informed support and deliver programs to people who may be reluctant to access mainstream services. This journey demonstrates the importance of strengthening the Aboriginal-led system of supports for First Nations peoples as well as strengthening our capacity to provide culturally informed support.
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Acknowledgement of Country

We acknowledge the Traditional Owners of the lands on which we live and work. As we create safe and welcoming homes, we honour the people of the Kulin nation and their enduring connection to their home we call Naarm, Melbourne.

We pay our respects to all First Nations Elders, past and present.

It is important that we acknowledge that the contemporary housing experience of Aboriginal and Torres Strait Islander people cannot be separated from their historical experience of dispossession and dislocation. Aboriginal Victorians are overrepresented in the population experiencing homelessness, with census data confirming that Aboriginal Victorians experience homelessness at over five times the rate for non-Aboriginal people.

We support the development of a culturally safe Aboriginal housing and homelessness sector based on principles of self-determination and will continue to do what we can to help make this happen.

We are committed to understanding how our services are impacting Aboriginal clients and, where relevant, we have disaggregated our 10 Impact Measures to report Aboriginal client outcomes.